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  1. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 20 Nov, 2009 03:47 PM

    The discussion has been resolved

  2. Building a link button to my website in a Newsberry template

    Discussion started by Adam 12 on 20 Nov, 2009 12:30 AM

    Reply posted by Natalie on 20 Nov, 2009 03:43 PM

    Hi Adam,

    You can always add a URL of your website in any place in your campaign. To create a "button" you would need to have a designer (or yourself) to design a button in HTML to add.

    Hope this helps…

  3. Better location to make re-use of existing campaign more obvious

    Discussion started by Jade Ohlhauser on 17 Nov, 2009 02:46 AM

    Reply posted by Natalie on 17 Nov, 2009 03:04 PM

    Hi Jade,

    We're actually currently working on a better location for that option. Our idea is to make it available globally, to all lists, instead of just one particular list. This makes the placement a…

  4. I can't verify my email

    Discussion started by andreea dobrin on 03 Nov, 2009 09:22 PM

    Reply posted by Natalie on 11 Nov, 2009 11:10 PM

    The discussion has been resolved

  5. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 11 Nov, 2009 05:10 PM

    Hi Rich,

    Try this: add an "s" to the input ID. Here's an example:

    <input id="s9918" name="9918"

    Natalie

  6. Compressing images

    Discussion started by Nicola on 10 Nov, 2009 12:39 PM

    Reply posted by Natalie on 10 Nov, 2009 05:49 PM

    The discussion has been resolved

  7. Multiple users and API keys

    Discussion started by mike.hayes on 09 Nov, 2009 12:45 PM

    Reply posted by Natalie on 10 Nov, 2009 05:49 PM

    The discussion has been resolved

  8. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 10 Nov, 2009 05:49 PM

    The discussion has been resolved

  9. Compressing images

    Discussion started by Nicola on 10 Nov, 2009 12:39 PM

    Reply posted by Natalie on 10 Nov, 2009 02:37 PM

    Hi Nicola!

    In our editor, there is no way to compress the images. Since you send your own HTML, you may be able to do this with a third-party image software like Photoshop.

    Let me know if we can help …

  10. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 09 Nov, 2009 11:15 PM

    Hi Rich,

    Changing field names does not have an effect on anyone who has subscribed.

    Thanks,

    Natalie

    Newsberry Support

    help.newsberry.com

  11. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 09 Nov, 2009 09:14 PM

    Hi Rich,

    It looks like your field names contain spaces which is why the validation issues are happening. We recommend that you use single word Field names, and then you can change the labels directly …

  12. Refund/Purchase

    Discussion started by jen on 09 Nov, 2009 06:38 PM

    Reply posted by Natalie on 09 Nov, 2009 07:23 PM

    Hi Jen,

    I've approved the account to send. You will find your campaign in Draft. Feel free to send it out whenever you are ready.

    Let me know if you have any questions.

    Natalie

  13. Multiple users and API keys

    Discussion started by mike.hayes on 09 Nov, 2009 12:45 PM

    Reply posted by Natalie on 09 Nov, 2009 05:58 PM

    Hi Mike,

    We have the ability to add multiple users to an account. You can learn more about the feature and limitations in this help article.

    About the API key, you can get the list of Subscriber list…

  14. W3C validation of Newsberry code

    Discussion started by rich on 08 Nov, 2009 07:13 PM

    Reply posted by Natalie on 09 Nov, 2009 05:15 PM

    Hi Rich,

    We'll take a look and get back to you.

    Thanks,

    Natalie

  15. I can't verify my email

    Discussion started by andreea dobrin on 03 Nov, 2009 09:22 PM

    Reply posted by Natalie on 03 Nov, 2009 09:44 PM

    Hi Andreea,

    We watched the Mail Server as it delivered your email to that domain. Can you check the Spam folder to see if any of the confirmations are located there?

    Natalie

    Newsberry Support

    help.ne…

  16. A HTML Form to unsubscribe users

    Discussion started by Ben Davis on 20 Oct, 2009 01:17 PM

    Reply posted by Natalie on 28 Oct, 2009 01:33 PM

    The discussion has been resolved

  17. Importing contacts from Address Book

    Discussion started by Nick Foxall on 27 Oct, 2009 05:29 AM

    Reply posted by Natalie on 27 Oct, 2009 03:11 PM

    Hi Nick,

    You will need to export your contacts into a .csv or .xls file in order to import them into Newsberry. Once you have them in a file, you can import them following these steps.

    Let me know if…

  18. A HTML Form to unsubscribe users

    Discussion started by Ben Davis on 20 Oct, 2009 01:17 PM

    Reply posted by Natalie on 23 Oct, 2009 02:22 PM

    Hi Ben,

    The problem is, in Newsberry we require that you use our 1-click Unsubscribe feature. A campaign cannot go out of our system without one of our Unsubscribe links. Once the user clicks the link…

  19. A HTML Form to unsubscribe users

    Discussion started by Ben Davis on 20 Oct, 2009 01:17 PM

    Reply posted by Natalie on 22 Oct, 2009 04:23 PM

    Hi Ben,

    I'll see what we can do. Right now, I don't have anyone who could write the documentation. It was not planned to be released for a few weeks.

    I do have a question. Could you tell me a little b…

  20. A HTML Form to unsubscribe users

    Discussion started by Ben Davis on 20 Oct, 2009 01:17 PM

    Reply posted by Natalie on 21 Oct, 2009 02:32 PM

    Hi Ben,

    At this time, there is no way to have an Unsubscribe form on your site, without using the API. The API has been recently updated to include this option, but has not been released with document…

  21. Export Subscribers and Sublists to Include Join Date

    Discussion started by Rupert on 19 Oct, 2009 09:01 PM

    Reply posted by Natalie on 21 Oct, 2009 02:22 PM

    Hi Rupert,

    Great ideas. This is definitely something we should be able to provide. I'll discuss with the team and hopefully we can implement this soon.

    Thanks,

    Natalie

  22. re-verify spf and dkim?

    Discussion started by Jack Brauer on 16 Sep, 2009 08:26 PM

    Reply posted by Natalie on 16 Sep, 2009 08:57 PM

    Hi Jack,

    I was just replying that I found your SPF records. I agree, a way to reverify in Newsberry would be great. I've posted this to the team. There's a workaround for now. If you have another emai…

  23. Highrise linked new contacts

    Discussion started by murray on 11 Sep, 2009 10:44 PM

    Reply posted by Natalie on 14 Sep, 2009 02:07 PM

    Hi Murray,

    Did you receive my previous email sent on Sept 11th?

    Thanks,

    Natalie

    Newsberry Support

    help.newsberry.com

  24. Highrise linked new contacts

    Discussion started by murray on 11 Sep, 2009 10:44 PM

    Reply posted by Natalie on 12 Sep, 2009 02:20 AM

    Hi Murray,

    The Highrise sync occurs several times throughout the day. The list of subscribers will be updated continually until right before you send out, as long as it's after the sync when that High…

  25. Need to test integration with HighriseHQ

    Discussion started by Norman Bobo on 10 Sep, 2009 12:08 AM

    Reply posted by Natalie on 10 Sep, 2009 12:16 AM

    Hi Norman,

    You can signup for a free plan and test Highrise sync. All the features are included in our free plan so our customers can do a test drive.

    Feel free to signup here. Once there, you can cre…

  26. We will notify you when the review is complete.

    Discussion started by nicolas on 08 Sep, 2009 12:05 PM

    Reply posted by Natalie on 08 Sep, 2009 12:59 PM

    Hi Nicolas,

    We sent an email yesterday right after your purchase asking a few question. In order to ensure our customers comply with Federal CAN-SPAM regulation, we need more information to approve al…

  27. API?

    Discussion started by Guk on 05 Sep, 2009 09:23 PM

    Reply posted by Natalie on 06 Sep, 2009 11:40 PM

    Hi Guk,

    Unfortunately, it's not possible at this time to send emails through our API. We actually have something in the works that will fit exactly what you need.

    To get the latest, follow us on twitt…

  28. anchored links

    Discussion started by director on 01 Sep, 2009 09:48 PM

    Reply posted by Natalie on 02 Sep, 2009 01:10 PM

    Hi Eric,

    We released a new WYSIWYG editor last week that is more powerful and effective then the last. There is an anchoring function, but it was behaving buggy so we removed it for a few days to fix …

  29. surveys/polls

    Discussion started by jc.chandler on 26 Aug, 2009 05:07 PM

    Reply posted by Natalie on 26 Aug, 2009 07:09 PM

    Thanks Jeff. It's definitely something we've talked about. Whether to build the features ourselves or integrate with some great other applications that provide these services.

    Thanks for the suggestio…

  30. Bounced Mails

    Discussion started by Chris Grannell on 25 Aug, 2009 06:30 AM

    Reply posted by Natalie on 25 Aug, 2009 11:33 AM

    Hi Chris,

    Thanks for reporting this. We fixed the issue on our end and this should not happen again. You may want to reactivate and resend the email to this person.

    Thanks,

    Chris

Recent Discussions

20 Nov, 2009 03:43 PM Building a link button to my website in a Newsberry template
17 Nov, 2009 03:04 PM Better location to make re-use of existing campaign more obvious
11 Nov, 2009 11:45 PM W3C validation of Newsberry code
10 Nov, 2009 02:41 PM Compressing images
09 Nov, 2009 07:23 PM Refund/Purchase

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