Delivery Issues - USA.net
Don't panic. Delivery issues happen, and oftentimes are temporary. Here's what you can do to troubleshoot with USA.net
What happened?
Delivery issues can be caused by any combination of the following factors:
- Block on your IP address
- High Spam complaints
- Content flagged as Spammy
- Temporary Issues
What do I do?
The first step is to determine whether there is a block. To learn more about where you can find this information, read our help article on reading bounce messages.
If there is a block
USA.net uses Brightmail to filter their emails. If you suspect a block, first do an IP Check. If the IP comes back blocked, there will be instructions on how to resolve the issue. If your IP isn't blocked, but you still see delivery issue, you can send an inquiry to Brightmail (Symantec) by emailing: investigation@review.symantec.com. Be sure to include your IP address.
If Brightmail says there are no issues on their end, and you are still experiencing delivery trouble, try contacting USA.net, by emailing: postmaster@usa.net. Make sure to include your IP address.
You aren't done yet. The ISP will block you again if you continue to present the same issues. Learn more about what may have caused the block and what you need to do right away to ensure it doesn't happen again.
If there isn't a block
This usually means there was a temporary block due to any of the reasons listed above. ISPs may temporarily place your email in the Bulk/Spam folder if their systems found the content Spammy. Similarly, if too many Spam complaints are entering their system, they may bulk your campaign. Also, if your IP has a new, or not so great reputation, the ISP may have found you not qualified to reach the Inbox. In our article about IP Reputation, you can learn more about the specific issues and ways to improve.
It's also possible that the content of a recent campaign was flagged, but the next gets through fine. Use this information to learn about how ISPs review your content. Compare the two campaigns and see if there are differences (spammy words, large images, broken links).
One last thing to note Technical issues do happen, even to ISPs. There may have been some mistake that caused your emails to end up in Bulk/Spam. It may also be an issue with Mailbox Monitor. If you feel like Mailbox Monitor was having issues when you made your purchase, let us know.