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Problem adding subscribers

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melissa

22 Feb, 2010 08:21 PM via web

Once I add/import subscribers, a list of the email addresses comes up, but it doesn't seem to add them. It says they're ignored. Not sure if I'm doing something wrong?
Any help would be appreciated.

  1. Support Staff 2 Posted by Natalie on 22 Feb, 2010 08:52 PM

    Natalie's Avatar

    Hi Melissa,

    Ignored usually means that the email address is in an improper format. If you'd like, I can take a look at your file. Just attach it to the reply to the email and I will take a look at what could be causing Newsberry to ignore them.

    Natalie

    Newsberry Support

    help.newsberry.com

  2. 3 Posted by melissa on 22 Feb, 2010 11:03 PM

    melissa's Avatar

    Hi Natalie,

    I attached the file. When I add the list, it gives me the option of
    using the original or the updated email addresses. I've tried both on
    separate occasions and it doesn't see to add them.
    Any help would be appreciated. Thanks!

    Melissa Becerra | Marketing & Promotions Manager
    Hopeless Records and Sub City Non Profit

    818-997-0444 (office) 818-625-3536 (cell)
    PO Box 7495 Van Nuys, CA 91409
    melissa@hopelessrecords.com
    HopelessRecords.com

    - Make A Positive Impact

  3. Support Staff 4 Posted by Natalie on 22 Feb, 2010 11:28 PM

    Natalie's Avatar

    Thanks Melissa,

    I'll take a look. At first glance, there looks like something is wrong with the file and the way Newsberry is recognizing all of the email addresses as invalid. I will have to look more closely to see how to fix the file. I'll get back to you as soon as I have something.

    Natalie

    Newsberry Support

    help.newsberry.com

  4. 5 Posted by melissa on 22 Feb, 2010 11:33 PM

    melissa's Avatar

    Thanks for your help!

  5. 6 Posted by melissa on 23 Feb, 2010 01:57 AM

    melissa's Avatar

    Hi Natalie,

    We ended up exporting through a different program and a majority of
    the emails got uploaded.

    -M

  6. igor resolved this discussion on 23 Feb, 2010 10:36 AM.

  7. Support Staff 7 Posted by Natalie on 23 Feb, 2010 11:27 PM

    Natalie's Avatar

    Hi Melissa,

    I'm glad it worked. It looks like there were some weird hidden characters at the end of each address which was causing the issue.

    Please let us know if we can help with anything else!

    Natalie

    Newsberry Support

    help.newsberry.com

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