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Subject: A HTML Form to unsubscribe users

Original Post

Ben Davis

20 Oct, 2009 01:17 PM via web

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How is it possible to make an online form on my website, that allows users to go unsubscribe their membership? I have no experience with API development, so can someone please guide me?

Kind regards,
Ben

1. Support Staff 2 Posted by Natalie on 21 Oct, 2009 02:32 PM

   

   Hi Ben,

   At this time, there is no way to have an Unsubscribe form on your site, without using the API. The API has been recently updated to include this option, but has not been released with documentation yet. If you have a developer that is able to build this form using the API, I can see if we can get some preliminary documentation to them on how the Unsubscribe would work.

   Thanks,

   Natalie

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2. 3 Posted by Ben on 22 Oct, 2009 09:02 AM

   

   Hi Natalie,

   if you could please get me some documentation as soon as possible that would be great. Our client really wants this online form and our Newsletter launch is coming up quickly.

   Kind regards,
   Ben

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3. Support Staff 4 Posted by Natalie on 22 Oct, 2009 04:23 PM

   

   Hi Ben,

   I'll see what we can do. Right now, I don't have anyone who could write the documentation. It was not planned to be released for a few weeks.

   I do have a question. Could you tell me a little bit about why you need an Unsubscribe form on the site? I'm just curious what the needs for this feature are.

   Thanks,

   Natalie

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4. 5 Posted by Ben Davis on 23 Oct, 2009 07:14 AM

   

   Hi Natalie,

   The client wants a double opt out option. He would like a form on his website for unsubscribing. The form needs to check the database to see if the entered first name, last name and email address in this unsubscribe form match the entry in the database and also checks if the user is a member. If so, the user is sent an email asking to confirm the unsubscribing action. If not an error message is shown.

   I am not sure what is considered standard in the industry, but I know there are other services that offer this ability. I have read about it online.

   Kind regards,
   Ben Davis

   BDcreative
   Benjamin Davis
   Zenettistr. 36
   80337 München
   Tel. +49 89 203 22136
   Fax +49 89 203 22137
   bd@bdcreative.de
   www.bdcreative.de

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   An: bd@bdcreative.de
   Betreff: Re: A HTML Form to unsubscribe users [Questions]

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5. Support Staff 6 Posted by Natalie on 23 Oct, 2009 02:22 PM

   

   Hi Ben,

   The problem is, in Newsberry we require that you use our 1-click Unsubscribe feature. A campaign cannot go out of our system without one of our Unsubscribe links. Once the user clicks the link, they are immediately Unsubscribed from your list in Newsberry, do double unsubscribe.

   The form on the site would be ok, but it cannot replace any Unsubscribe links in your email campaigns.

   Let me know if you have any questions about this.

   Thanks,

   Natalie

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6. 7 Posted by Ben Davis on 23 Oct, 2009 02:43 PM

   

   Hi Natalie,

   I convinced the client that we do not need to offer this, so I think it is not off the table.

   Thanks for your help.

   Kind regards,
   Ben Davis

   BDcreative
   Benjamin Davis
   Zenettistr. 36
   80337 München
   Tel. +49 89 203 22136
   Fax +49 89 203 22137
   bd@bdcreative.de
   www.bdcreative.de

   Ust-ID Nr.:DE241488041

   Internet Confidentiality Statement
   The information contained in this communication is confidential and is
   intended only for the use of the recipient named above, and may be legally
   privileged and exempt from disclosure under applicable law. If the reader of
   this message is not the intended recipient, you are hereby notified that any
   dissemination, distribution or copying of this communication is strictly
   prohibited. If you have received this communication in error, please resend
   it to the sender and delete the original message and any copy of it from
   your computer system. Opinions, conclusions and other information in this
   message that do not relate to our official business should be understood as
   neither given nor endorsed by this company.

   -----Ursprüngliche Nachricht-----
   Von: Natalie [mailto:tender+d2f387fc91d8061da145b2bfeeba63b39c5bab56a@tenderapp.com]
   Gesendet: Freitag, 23. Oktober 2009 16:23
   An: b.davis@bdcreative-design.com
   Betreff: Re: A HTML Form to unsubscribe users [Questions]

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