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Todd Steinberg

26 Feb, 2010 02:48 PM via web

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I created an account with your service last week and was still waiting to hear about the approval. I added all the credit card information to set everything up and I haven't heard back from anyone in regards to this. I did receive an initial email from a rep saying that you will review my account status. Please advise.

Thank you.
Todd Steinberg
LeadFlash
561-499-3329x132

1. Support Staff 2 Posted by igor on 26 Feb, 2010 03:11 PM

   

   Hi Todd,

   in order to approve your purchase as we mentioned here:

   http://help.newsberry.com/discussions/incoming-emails/1566-purchase...

   we need to get this information:

   • What is the name of your company and where is it located?

   • How many subscribers do you have?

   • How did you acquire your subscriber's emails? Provide a URL where they subscribe.

   • What type of communication will you be sending?

   After we review the account and the information you send us, we will approve your account.

   Thanks
   Igor Balos
   QA Lead
   http://twitter.com/ibalosh

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2. 3 Posted by Todd Steinberg on 26 Feb, 2010 03:15 PM

   

   Can you please confirm that you received my email?

   -----Original Message-----
   From: igor [mailto:tender+d7cc22dca09ac6dd6ad7359d655511194da504308@tenderapp.com]
   Sent: Friday, February 26, 2010 10:12 AM
   To: Todd Steinberg
   Subject: Re: Log in [General Problems]

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3. Support Staff 4 Posted by igor on 26 Feb, 2010 03:17 PM

   

   Hi Todd,

   received this email now, did not get any emails before

   Igor
   

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4. 5 Posted by Todd Steinberg on 26 Feb, 2010 03:19 PM

   

   I received an email from Natalie last week and your email earlier. I replied to her but never received confirmation that she received it or that anyone has checked into my account request.

   What are the next steps?

   Todd

   -----Original Message-----
   From: igor [mailto:tender+d7cc22dca09ac6dd6ad7359d655511194da504308@tenderapp.com]
   Sent: Friday, February 26, 2010 10:18 AM
   To: Todd Steinberg
   Subject: Re: Log in [General Problems]

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5. Support Staff 6 Posted by igor on 26 Feb, 2010 03:23 PM

   

   Hi Todd,

   we did not receive that email, could you please resend the information and we will review your account right away?

   Thanks
   Igor Balos
   QA Lead
   http://twitter.com/ibalosh

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6. 7 Posted by Todd Steinberg on 26 Feb, 2010 06:50 PM

   

   Igor,

   Any word on this?

   Todd

   -----Original Message-----
   From: igor [mailto:tender+d7cc22dca09ac6dd6ad7359d655511194da504308@tenderapp.com]
   Sent: Friday, February 26, 2010 10:23 AM
   To: Todd Steinberg
   Subject: Re: Log in [General Problems]

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7. Support Staff 8 Posted by Chris on 26 Feb, 2010 07:05 PM

   

   Hi Todd,

   For some reason we still did not receive your reply. Let me check the spam folder.

   Chris

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8. Support Staff 9 Posted by Chris on 26 Feb, 2010 07:08 PM

   

   Hi Todd,

   It looks like it went to spam. I had a look at the response, unfortunately we do not allow emails from lead generation services or mortgage/loan sites. These type of sites typically generate a large number of spam complaints which hurt our reputation. I realize that your list may be different, but it is a general policy overall.

   The purchase you made was just an authorization, so no money was deducted out of your account.

   Thanks,
   Chris

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9. igor resolved this discussion on 01 Mar, 2010 10:46 AM.

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