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Refund/Purchase

jen's Avatar

jen

09 Nov, 2009 06:38 PM via web

Hello,

I spoke with Natalie earlier today and she told me that for my early credit package has been refunded and for my messages to be released I had to purchase more credits. This makes perfect sense, but when I go to my account it seems as if my first purchase of credits has not been removed. I can not find any place to buy these credit that Natalie was speaking about.

Please advice.

Thanks.

  1. 2 Posted by jen on 09 Nov, 2009 06:53 PM

    jen's Avatar

    I actually fixed this problem. It seemed as if the refund was not registering so I switched back and forth between "Pay as you go" and "Monthly" and that seemed to register the fact that I no longer had any credits.

  2. Support Staff 3 Posted by Natalie on 09 Nov, 2009 07:23 PM

    Natalie's Avatar

    Hi Jen,

    I've approved the account to send. You will find your campaign in Draft. Feel free to send it out whenever you are ready.

    Let me know if you have any questions.

    Natalie

  3. Natalie resolved this discussion on 19 Dec, 2009 04:16 PM.

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