Subject: images
Original Post
Cathleen
via web
Hello,
I went in to make a new template and clicked on image manager to
attach our logo and there are no images in the file. There were
about 5 images in there. It also would not let me import any
images, just browse.
Please help, thanks! -Cathleen
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Support Staff 2 Posted by Natalie on 07 Jul, 2009 04:23 PM
Hi Cathleen,
I'll take a look. I'm going to create a new campaign in the account, just so you know, to test. Ill email you in a little bit.
Natalie
Support Staff 3 Posted by Natalie on 07 Jul, 2009 04:26 PM
Hey Cathleen, so I see 6 images in the Image manager. What browser are you using? It may be a weird browser issue with the editor.
Can you try Firefox?
Natalie
4 Posted by Cathleen on 07 Jul, 2009 07:21 PM
I use firefox. Dunno. I tried to click on every tab in the box just to
see if they were hiding somehow but it wouldn't even let me uplaod any
new ones. I just tried again and no images in Image Manager.
-cc
Support Staff 5 Posted by Natalie on 07 Jul, 2009 07:41 PM
Can you check Internet Explorer? It works for me in Firefox and Safari, but I don't have IE. I'm still looking to see if I can find a solution for you if there are any known issues.
Thanks.
6 Posted by Cathleen on 07 Jul, 2009 07:49 PM
I opened it in IE and now it won't show the template I saved. I went
back to Firefox and it didn't show the template I saved there either.
Now I'm really stumped.
Support Staff 7 Posted by Natalie on 07 Jul, 2009 07:50 PM
Now I'm really confused. What was the name of the template?
8 Posted by Cathleen on 07 Jul, 2009 07:56 PM
new website. it's a draft.
Support Staff 9 Posted by Natalie on 07 Jul, 2009 07:59 PM
It's there, don't worry. Now we just have to figure out how to make it there on your computer. I'm starting to think there is a caching issue on the computer that may be causing this. When did you plan to send out the email?
10 Posted by Cathleen on 07 Jul, 2009 08:05 PM
will you call me if you have a minute? I will better explain to you.
215-483-2500
-cathleen
Support Staff 11 Posted by Natalie on 08 Jul, 2009 05:47 PM
Hi Cathleen,
We haven't been able to reproduce the issue on the exact browsers you are using. Next troubleshooting step is to ask you to clear your cache. Let me know if you need help with that (it's located in the Privacy settings of your browser).
Let me know if that helped, if not we'll keep troubleshooting.
Thanks,
Natalie