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Subject: live chat

Original Post

Ben

29 Jun, 2009 07:46 PM via web

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everytime i try to enter the live chat, it immediatley tells me i left chat?????

1. 2 Posted by ben on 29 Jun, 2009 07:48 PM

   

   All i want to know is the difference between an open & a unique open. Also, ios there any way i can see who on my list clicked a link, when it says 1, 10 people clicked a link?

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2. Support Staff 3 Posted by Natalie on 29 Jun, 2009 07:49 PM

   

   Hi Ben,

   We use a program called Campfire for our Chat. Unfortunately, they don't have a nice way of indicating that the chat room is locked, they just kick you out of it.

   The room is usually open from 9 AM - 5 PM EST, but some days it may be closed the entire day. There is someone in there now if you want to jump in.

   Thanks,

   Natalie

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3. Support Staff 4 Posted by Natalie on 29 Jun, 2009 07:52 PM

   

   Hi Ben,

   A unique open means that a single subscriber opened the email, while an open indicates a single open, regardless of subscriber. So, if one subscriber opened the email 3 times, it would be 1 unique open, but 3 opens.

   We don't have a way to see who individually opened your email. You can create a sublist of the subscribers that have opened the email and then you can see those subscribers in the sublist.

   Let me know if you have questions. I'm in chat now if you want to discuss further.

   Thanks,

   Natalie

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