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Subject: can't get a confirmation email

Original Post

meehey

22 Jun, 2009 02:18 PM

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So, I can't recieve email to the in@infowebsurf.com to verify my sender signature information. The email box is receiving emails from the others addresses, so it seems to work well.

1. Support Staff 2 Posted by Natalie on 22 Jun, 2009 02:56 PM

   

   Hi,

   Have you checked your Spam folder to see if the emails are in there? Sometimes email clients have very sensitive spam filtering and legitimate email gets blocked.

   Natalie

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2. 3 Posted by meehey on 22 Jun, 2009 03:04 PM

   

   Hello Tender,

   Yes, I've checked spam folder and disabled anti-spam filters.

   Monday, June 22, 2009, 6:56:44 PM, you wrote:

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3. Support Staff 4 Posted by Natalie on 22 Jun, 2009 03:06 PM

   

   We'll have to take a look at the mail server to see if we receive any errors while trying to communicate to your email.

   I'll send a few test messages to see if there is an issue and get back to you.

   Thanks,

   Natalie

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4. Support Staff 5 Posted by Natalie on 22 Jun, 2009 06:03 PM

   

   Hello,

   Could you try clicking "Verify" again for the Sender Signature. Everything should be working correctly now.

   Thanks,

   Natalie

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