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Subject: Bounced Mails

Original Post Chris Grannell's Avatar

Chris Grannell

25 Aug, 2009 06:30 AM

Hi there
I've just had a small number of messages marked 'Hard Boounce' in my campaign report. The reasons given differ a little, but here is a typical example:
"The server was unable to deliver your message (ex: unknown user, mailbox not found) (smtp;550 SPF: 67.228.51.130 is not allowed to send mail from nbrmail1.com)" I've checked my SPF records in the sender signature and they appear OK. I've also visited your help page: http://help.newsberry.com/faqs/email-delivery/do-you-support-domain..., but I think everything highlighted here is in order. Any further ideas?
Many thanks

  1. Support Staff 2 Posted by Natalie on 25 Aug, 2009 11:33 AM

    Natalie's Avatar

    Hi Chris,

    Thanks for reporting this. We fixed the issue on our end and this should not happen again. You may want to reactivate and resend the email to this person.

    Thanks,
    Chris

  2. 3 Posted by Chris Grannell on 27 Aug, 2009 03:39 AM

    Chris Grannell's Avatar

    Thanks Natalie
    All good now
    Chris

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